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Dealing with LJ suckage

As many of you will be aware (and if you aren't then you ought to read lj_maintenance), LiveJournal had something of a problem last night. Something of a major problem. I'm not 100% certain what it was, but something was severely borked with the database on the chef cluster. This meant that it became impossible to comment on any entries in any journals on this cluster (one of three clusters on the site. You do the maths). Now this in itself is a Bad Thing. What makes it even worse is that the error message given said to report the error to support@livejournal.com. Before too long, this error message was changed, but not before we had been flooded with over a thousand support requests.

Now, for those who don't know, support@livejournal.com acts as a gateway to a private bit of the support board that only 12 people have the required privileges to view. Of those twelve, nine were unavailable at the time for silly, frivolous reasons such as "being asleep" or "trying to actually fix the database problem", which left me, gooner and chemicallace left to field over 1000 requests between us.

Dealing with each request involved, following a link, scanning through the request to check that it was about this issue and not something else, scrolling the page down a little, changing the selection on a dropdown menu, pasting the answer into a form, hitting submit, and then hitting back twice to start over again. I was at this solidly for 2 hours, dealing with approximately 260 requests.

Clearly the gods of irony were smiling down on me though, as this morning, I received a parcel -- a book about RSI from alanj. This amuses me.
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