delirium happy

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Amazon, part 2
delirium pissed off
rho
With kendaer's help, I managed to find the appropriate place to right to Amazon about my problem with Amazon Jersey. Here's what I sent them:

I was trying to order an item from you, and it
said "Items for dispatch to UK will be sold by Amazon Jersey". I
have read your page about Amazon Jersey at
http://www.amazon.co.uk/gp/help/customer/display.html/026-7387418-
8317256?ie=UTF8&nodeId=13378011 and I understand the various
advantages and disadvantages of Amazon Jersey, and have decided that
I do not wish to purchase from Amazon Jersey, but from amazon.co.uk
instead.

However, when I attempt to order the item (Pirates Of Caribbean -
Dead Man's Chest), it automatically gets added as an Amazon Jersey
item. Is there any way for me to order it from amazon.co.uk and not
Amazon Jersey, and if so, how do I do this?


And here's what they set back:

Thank you for contacting Amazon Jersey.

Amazon Jersey is a wholly-owned member of the Amazon group based in
Jersey.We ask you to order we assure that it wont be a problem.

Currently, low-value imports from Jersey to the UK may be eligible
for an exemption from import VAT. Therefore, if the value of your
Amazon Jersey shipment is £18 or less you should benefit from this
VAT exemption. You can find further information regarding the UK low-
value import exemption through the following link:

http://ww2.hmce.gov.uk/public/shopping/shopping.htm

Amazon Jersey orders can only be delivered to UK addresses (England,
Northern Ireland, Scotland, Wales and all BFPO addresses).

Items ordered from Amazon Jersey are usually dispatched within 24
hours, with orders taking an estimated two to three business days to
arrive.

Amazon Jersey customers are charged the same delivery charges as
Amazon.co.uk customers. Please note that items purchased from Amazon
Jersey also qualify for free Super Saver Delivery. To find out more
about Super Saver Delivery, please visit the following URL on the
Amazon.co.uk website:

http://www.amazon.co.uk/gp/help/customer/display.html?
nodeId=200039400

For more information on our delivery charges, please visit the
following URL on the Amazon.co.uk website:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=11072961

Thank you for your interest in Amazon Jersey.


Please let us know if this e-mail answered your question:

If yes, click here:
[link]
If not, click here:
[link]

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our website.


Warmest regards

[name]
Customer Service
Amazon.co.uk


Needless to say, I will be clicking the "no, this didn't help me in the slightest" link and following it up. For one thing, it's a blatant stock answer, which displays very little sign of anyone actually having read what I wrote. I used to hate stock answers when I was giving tech support; I hate them even more when I'm receiving it. For another thing, the two lines at the top that aren't part of the stock answer contain one typographic and two grammatical errors. I don't expect Shakespeare, but 3 obvious errors in 2 lines does seem a little much. Thirdly, their so called assurances that there won't be a problem are entirely meaningless, given that their terms and conditions say that there is a possibility that things can be stopped by customs and that they can offer no assurances that they won't. I know that I'm just about the only person left in the world who actually reads terms and conditions on the Internet, but that doesn't mean I appreciate being sent conflicting information.

I will be responding just as I have calmed down sufficiently that I won't be flaming the poor tech support monkey on the other end, who I'm quite sure does not want to hear my feelings about the moral and ethical ambiguity of tax avoidance, especially as pertains to cases requiring Internet access, which is still largely a mandate of the rich, thus pushing the proportional tax burden further onto the poor. I also fear that were I to reply now, I would not be able to resist the temptation to apply heavy use of sarcasm, which apart from anything else, wouldn't make the person at the other end more eager to help me.

  • 1
I don't think much of their support either. I had a similar experience of them clearly not reading what I had to say, and just trying to palm me off with a stock answer that didn't actually answer anything. We both have pretty extensive tech support experience, which makes us qualified to criticise the service given by others, in my opinion. Bah.

(Deleted comment)
The VAT issue isn't my main problem. My main problem is that if I'm buying something online I generally want good and fast delivery, and am willing to pay a few quid extra for it if necessary. With Amazon Jersey their standard delivery is about half a week, there's no way to pay for faster, and there's always the risk of a cock up in customs. And that issue is one that I absolutely will be mentioning when I get back to them.

The one time I contacted Amazon support I got stock answer, but I wrote back and complained more as I wasn't happy and they gave me a full refund and let me keep the item, so it's worth pestering.

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